How to order?
Simply click on the product that you need and then click on paypal button next to the quantity you would like to order, this click will take you to paypal's payment page, simply make the payment and send us your files at firstname.lastname@example.org.
I need a quote?
If you can not find what you need, then feel free to contact us with your requirements and we will get back to you within 24 business hours. To help us narrow down our quote, please give us as many details as possible about your project, size (A6, A5 etc), double or single sided and thickness / weight (135gsm, 170gsm).
How long will it take to receive my product?
You will receive your order in 5-10 working days although in some cases it may take upto 14 working days. We also offer 3-6 working days and 1-3 working days delivery options which guarantees you a quick tunaround but these options are not free and not always available so please check with us for the availaiblity and cost.
If I order now, would I get it by next Monday?
Obviously our aim is to deliver even before Monday but our turnaround time is 5-10 working days.
You can use our express delivery service for a faster process although their is a small charge for it and only if it's available.
Can I come to collect my product?
Our printing press is based in Edinburgh (Scotland) and Kesselsdorf (Germany) and everything gets delivered by a courier service so unfortunately we do not offer "collection in person".
What if I miss my delivery?
If by chance you missed the delivery of your order, courier will leave a card to let you know they tried to make the delivery. They will also provide you with a number to allow you to re-arrange delivery. Our job is to make sure that your product is in safe hands but we can not be held responsible, if lost or damaged by the courier company. It's your own responsibility to collect your product from their office.
Do you offer trade prices?
Yes! we do offer trade prices. Please contact us for more details.
I'm a reseller, do i get any benefits?
We can deliver directly to your customer with your details on the package as a sender. We'll deliver anywhere in UK.
Is my order subject to VAT?
VAT is chargeable if the flyer is used as admission, discount on admission or product / service. An example of this is "Free Admission with this flyer or leaflet", even if it just offers a discount. VAT is applicable if the leaflet is designed to be written on for example an order or request form is part the design, or if its to be used as a Postcard. Posters are also VAT applicable. You can find out more about VAT print rules & regulations from HM Revenue & Customs.
What do you charge for delivery?
We don't charge a penny for our regular 5-10 working days delivery. It's 100% FREE. but their is a small charge for the express delivery service.
Do you give discounts?
Our prices are very competitive and we run special offers and deals on regular basis so we don't offer any discounts but we do beat prices of genuine sellers so it's best if you could email us all the details and we will get back to you with the best we can offer.
Do you give discounts if I order more than one product?
As mentioned in the previous question, we don't offer discounts but we do beat prices of genuine sellers so it's best if you could email us the product details you would like to buy in bulk, we will get back to you with the best we can offer.
Your prices are low! Does that mean your quality is poor?
No... Definitely not! As much we work hard to keep our prices low, more we make sure, our quality is the highest. We use the latest state-of-the-art printing presses to produce stunning full colour print and top quality material.
How can I pay?
Please visit our "Payment Options" page.
I'm happy with the quote. Which email should I send payment to?
All payments should be sent to "email@example.com". Contact us if you are unsure, we will send you a company invoice to make the payment, this way you can not go wrong.
What file types do you accept and how should I send them?
We accept PDF, Photoshop, Jpeg and Eps. If your file is under 10mb in size, you can send them via email but If the size is 10mb or over, alternatively, you can use an upload website, such as emailed over to "firstname.lastname@example.org". We prefer 'Press Ready PDF' as it speeds up the production process. Please visit our 'Size Guide' and 'Templates' pages for guidelines.
What is 'Press Ready PDF'?
We accept 'press ready' PDF, Photoshop etc. Files such as Publisher and Word would need to be converted. If your file is under 10mb in size, we can accept it via email but if the size is over are 10mb or over, you can use an upload website, such as yousendit.com.
What are bleeds, and do I need them?
Bleed is the term for printing that goes right to the edge of the paper. The way to do this is to make your document 3mm big on all sides. For instance, if the final size is 148mm x 210mm then make your document 154mm x 216mm. Draw guides on the layout that are 3mm from the edge all the way around. Now create your design with the idea that the layout will be cut off where those guides are because that is precisely what is going to happen. Make sure that any photographs or backgrounds that you want to bleed go clear out to the perimeter of the document, past the guidelines. Then after we have printed your piece we will trim off that extra 3mm all the way around. You have colour all the way to the edges of your piece. It looks professional.
What is RGB Colour?
RGB stands for Red, Green and Blue. Digital cameras and scanners create images using combinations of just these three colours. These are the primary colours of visible light and this is how computers and televisions display images on their screens. RGB colours often appear brighter and more vivid specifically because the light is being projected directly into the eyes of the viewer.
Many graphics applications default to the RGB colour space because computers use RGB to display colour themselves. It is easier. Most software and even desktop inkjet and laser printers assume that you are using RGB colour to simplify things for users. However, strange as it may seem, all desktop inkjet printers actually use CMYK (or at least CMY) to produce colour documents. Not all printers use the black cartridge when printing colour, the cheapest models may use equal amounts of Cyan, Magenta, and Yellow to produce Black (often poorly).
What is CMYK?
CMYK stands for Cyan, Magenta, Yellow and Black. To avoid confusion between Black and Blue, K' is used for Black. This colour model is used for professional printing. In the CMYK colour system equal proportions of Yellow ink plus Cyan ink produces Green, Yellow ink plus Magenta ink produces Red, and Cyan ink plus Magenta ink produces Blue (actually more like purple to most eyes). Various colour shades and values are achieved by varying the relative amounts of the four colours. Black ink is added to improve the quality of 3-colour blacks, to provide added detail to images, to speed drying, and to reduce overall ink costs, thus the name: Four Colour Process.
Do I need to convert RGB to CMYK for professional printing?
RGB Must be Converted to CMYK Colour in Order to Print. At some stage your RGB file must be translated to CMYK in order to print it on a printing press. It is best if you do the RGB to CMYK Conversion of your images. You will have more control over the appearance of your printed piece if you convert all of the images from RGB to CMYK before sending them to us. Be aware that it is possible to create colours in RGB that you cannot reproduce with CMYK. These are beyond the CMYK colour range or "out of the CMYK colour gamut".
I would like to use your design services, how long will it take to get the proofs ready?
It all depends on how much work is required but we aim to email you the proofs within 1-3 working days.
I have found a mistake on my proofs, what can I do?
Absolutely not to worry! Mistakes are common in proofs. Our job is to produce the most creative and up to date designs for you, your job is to reply back with all the changes you would like to make and the mistakes you have spotted, we will then make those changes, correct those errors and email you fresh proofs as soon as possible.
How can I approve the artwork?
We, in no circumstances, can proceed with the printing without your official approval so it's important that you approve via email. We will email you the final proofs with the request of your approval and your reply to that particular email will confirm that you are happy with the proofs to go ahead with the printing and you agree to our terms & conditions.
Can I cancel my order? If yes, do I pay any charges?
Yes! You may cancel with no extra charges but only if the process has not begun yet. Unfortunately you can not cancel, once the order has been confirmed and released for printing. We will always advice you to double check your artwork before sending it to us.